Privacy Policy

Updated May 14, 2013.

Dex Media West, Inc., Dex Media East, Inc. and R.H. Donnelley Inc. (collectively "Dex One") understands and respects your concerns about privacy. We may from time-to-time revise this privacy policy and the date of last revision will be available at the top of this page. Please check back periodically. By visiting the Websites (as defined in the Terms of Use), you are acknowledging and accepting this Privacy Policy. Your continued use of the Websites after changes have been posted to the Privacy Policy will constitute your acceptance of such changes.

Information we collect: Dex One may ask for and collect personally identifiable information throughout the websites. Depending on the information and/or services you request, you may be asked to provide your name, email address, and other information. Once you provide your personal information, you are not anonymous to Dex One.

In addition to the information you knowingly provide, Dex One collects the domain names and IP addresses of its visitors, along with usage statistics (e.g. types of web browsers and operating systems used) and browsing history. In addition, Dex One may collect information, including personally identifiable information, related to your usage of third-party sites that you access through the websites and may store emails that you send through the websites.

This data is used to more efficiently operate Dex One's business, promote and measure the effectiveness of our products and services, and administer the websites. Dex One may combine this information with the personally identifiable information that it collects.

How Dex One uses your information: Dex One may use your information:
·    To provide you with personalized content
·    To process and respond to inquiries
·    For the purposes for which you provided the information
·    To improve the content and navigability of the websites
·    To alert you to new website features, special events, and products and services and to deliver newsletters from which you may opt out
·    To promote, measure, and improve the effectiveness of Dex One’s products and services
·    To enforce the Terms of Use and/or the Code of Conduct

In the future, we may sell some or all or our assets. In such transactions, customer information generally is one of the transferred business assets. In the event of a sale of our assets, including our database, customer information will be transferred. We will contractually require buyers to honor our privacy policy.

Information sharing with unaffiliated third parties: Dex One may disclose your personally identifiable information to another entity (i) for purposes of outsourcing one or more of the functions described in the previous section, (ii) to confirm or update information provided by you, (iii) to inform you of important information, (iv) to provide usage information to Dex One’s customers, and/or (v) as a part of a sale of assets as described in the previous section. We may also share your information in response to a subpoena, legal order, or official request when we believe you have acted in violation of the Terms of Use or the Code of Conduct or when we believe that doing so may protect your safety or the safety of others.

Information sharing with affiliated companies: We may share your personally identifiable information with other companies in the Dex One family, business partners, and network partners and will require the recipient to comply with the provisions of this privacy policy.

Sharing and use of de-identified information: Information that is de-identified (stripped of any information that could be used to identify you) may be used by Dex One for any reason and shared freely with affiliates, partners, and other third parties. This information is usually aggregated (combined with information from many other users) and may include information such as traffic patterns, trends in connection with various types of inquiries, and other information.

Use of personally identifiable Information collected for implementing directory delivery preferences:    Personally identifiable information that you provide to us or a third party vendor acting on our behalf for purposes of implementing your directory delivery preferences, including directory delivery opt-out, will be used by us for the sole purpose of implementing and confirming your directory delivery preference.  If required, we may also provide this information to a government sponsored opt-out registry and the terms of any government privacy policy will apply to the information.       

How we collect information: In addition to the methods described above, we may also collect information using cookies, web beacons, reverse web proxies, or similar technologies. These methods allow us to collect various types of information, including which pages you visit, which of our email messages you read, and other information.

How we protect information: Dex One attempts to protect against the loss, misuse, and alteration of your personal information. Our servers are protected by reasonable physical and electronic security measures. Please note, however, that electronic transmissions via the Internet are not necessarily secure from interception and we do not guarantee the security or confidentiality of such transmissions or their storage.

How you can view or update your personal information: To ensure that you have as much control over your personally identifiable information as possible, you may update your information by contacting us at We will do our best to process any change you make, provided, however, that requests to delete information are subject to Dex One's internal reporting and retention policies and all applicable legal obligations.

Targeted advertising: We use third-party advertising companies to serve ads when you visit our websites. Some of these companies may use information (not including your name, address, e-mail address, or telephone number) about your visits to Dex One and other websites in order to provide advertisements about goods and services that may be of interest to you. To learn more about this practice, its benefits, or how to opt-out, see

Children: The websites are not directed toward children under 13 years of age, nor does Dex One knowingly collect information from children under 13. If you are under 13, please do not submit any personally identifiable information to Dex One.

Links: The websites may contain links to third-party websites. Dex One is not responsible for the privacy practices or the content of such websites.

Your California privacy rights: If you are a California resident, you are entitled by law to request an Information Sharing Disclosure. If you request it, we will provide you with a notice of your right to prevent sharing of your personal information as well as a cost-free means of doing so. To receive such a notice, submit a written request to the address listed in the contact section below, specifying that you seek your California Customer Choice Notice. Please allow 30 days for a response.

Contacts: If you have any questions, concerns, or suggestions regarding this privacy policy, please contact us at


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